Coordinating for Cohesion in the Public Sector of the Future

Citizen-Customer

WP4 report on citizen satisfaction

This report is an output of work package 4 -on ‘Satisfaction, choice, and voice in European public sectors: citizens as customers and the challenge of cohesion’. The main objective of this report is to analyze longitudinal trends, as well as socio-economic differences, in citizen satisfaction, perception and reported behaviour toward public services in the EU. […]

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